Privacy Policy

Pickleloonies (“we”, “our”) is a pickleball pod manager for friend groups, plus a public site of articles, paddle reviews, court listings and player profiles. This policy explains what we collect, why, who helps us run the service, and your choices. We don’t sell your personal information and we don’t run advertising.

• Account info: email address (for sign-in), display name, optional avatar photo and optional DUPR rating.
• Pod and session data: pod memberships and roles, RSVPs, waitlist and guest entries, attendance, game rotations and results, weekly templates, and the weekly availability you choose to share with your pod.
• Chat and photos: messages, images, polls and reactions in pod channels and direct messages, and photos added to a pod’s photo album.
• Manual payment records: amounts, method (Venmo, Zelle, cash, other) and any receipt screenshot you upload. Those transfers happen outside the app.
• Pod Wallet (coming soon): not available yet. Today Pickleloonies takes no card payments and collects no card or bank details. If it launches, we’ll update this policy first.
• Notifications: browser push subscription details and your per-pod notification preferences.
• Technical data: error reports (the page, browser and error details, with names and emails excluded) and, on the public marketing pages, a few anonymous events such as which sign-up button was clicked. Like any website, our hosts see IP addresses and browser information in their logs.
• Stored in your browser: sign-in cookies, a demo-mode cookie, your colour theme and your onboarding-tour progress.

• Sign you in and keep your account secure.
• Show your profile, RSVPs, messages and photos to the members of your pods.
• Run scheduling, waitlists, reminders and balances.
• Send the notifications you turn on, and account emails such as sign-in links.
• Find and fix bugs, and see which parts of the public site are useful.

We don’t sell or “share” personal information for cross-context advertising (as those terms are defined in California law), and we don’t use it to build advertising profiles.

These companies process data on our behalf, only to run the service:

• Supabase: database, file storage, sign-in and realtime chat (hosted on AWS in the United States).
• Vercel: website hosting.
• Resend: delivery of sign-in and account emails.
• Stripe: not used yet. It will process card payments if the Pod Wallet (coming soon) launches.
• Sentry: error reporting.
• PostHog: anonymous product analytics on the public pages (no session recordings).
• Your browser’s push service (Google, Mozilla or Apple): delivery of push notifications you enable.
• OpenStreetMap and Esri: map tiles on court pages. Your browser requests them directly.
• GitHub: stores our nightly database backups in a private repository.

Venmo and Zelle are only linked from the app. We don’t send them any of your data.

• We keep your data while your account exists.
• Deleted pods and sessions go to a trash for 30 days, so an organizer can undo a mistake, and are then permanently removed along with their files.
• You can delete your account from your Profile page, or by emailing us. Deletion removes your profile, memberships, RSVPs, payment records and uploaded files. Messages you sent stay in the conversation for other members, without your name.
• Nightly backups exist so we can recover from an outage. Data you delete disappears from new backups straight away but can remain in older backup copies until they are removed.

Wherever you live, you can ask us to tell you what personal information we hold about you, give you a copy, correct it, or delete it. California residents have these rights under the CCPA/CPRA, including the right to know which categories we collect (listed above) and the right not to be discriminated against for using them. We don’t sell or share personal information, so there is nothing to opt out of.

To make a request, email privacy@pickleloonies.com from the address on your account (that is how we verify it’s you). We reply within 45 days.

If your browser sends a Global Privacy Control (GPC) signal, we turn off our product analytics for your visit automatically. Browsers’ older “Do Not Track” setting has no agreed standard, so we don’t respond to it separately. We don’t track you across other websites either way.

Pickleloonies accounts are for people 13 and older. We don’t knowingly collect personal information from children under 13. If you believe a child has created an account, email us and we will delete it. Our public player profiles use only information that players, tours and their sponsors have published. To request a change or removal, email us.

Data is encrypted in transit and at rest, and database access is restricted by row-level rules so members see only their own pods. See our security page for details. No system is perfectly secure, so please report anything you find to the contact below.

When we change this policy we update the effective date above, and for significant changes we will tell signed-in members in the app.

Questions or requests: privacy@pickleloonies.com